Credit Card Security
We appreciate that our customers need to know that their credit or debit card details will be
secure when using this payment method to make an order. Our system encrypts your credit card
number and stores it on a secure SSL certified server using 128 bit encryption. As evidence of
this, the familiar padlock icon will appear in the status bar at the foot of your browser while
you are in the payment stage of the checkout procedure. Once your order has been processed, your
credit card details are erased permanently. We believe that this system provides complete
security for our customers.
If you encounter a difficulty when sending your credit card details, please check that your
browser is capable of processing 128 bit security. With Internet Explorer, for example, you can
check this by clicking on Help, then ' About Internet Explorer '. If your browser does
not support this strength of security, you can still complete your order by selecting the option
to send your payment details separately. However, as this same problem is likely to arise with
other shopping and direct banking sites, you should give consideration to upgrading your browser
to the latest version.
Cookies
In common with most on-line shopping systems, our shopping basket requires that your browser
supports cookies. A cookie is used to track the contents of your order and is deleted from your
computer once the order is complete. No other data is placed on or retrieved from your computer.
If you discover that your shopping basket is not keeping track of your purchases, you will
need to either switch to a cookie-enabled browser or enable the use of cookies in your existing
browser. In Microsoft Internet Explorer 4+, this setting can be found in Tools / Internet Options
/ Security / Internet / Custom Level / Cookies. Users of other browsers should refer to the
' Help ' section of their browser.
If you have any other questions or experience any difficulty using our web site, please do
contact us using our e-mail enquiry form.
